Client Listening Coaching Kundenbefragung Klientenbefragung Client Relationship Management Aktives Zuhören

Coaching.

Benefit from my individual 1:1 coaching tailored to your needs as an entrepreneur.

coaching

You want your existing business relationships to expand more strategically and to offer your clients the service they expect.

I support you in implementing client listening as an essential tool in your communication with your clients. I look at you as the entrepreneur as well as at each of your clients individually.

The 1:1 coaching includes the following services, which you can book individually or as a package:

Client Listening Coaching Kundenbefragung Klientenbefragung Client Relationship Management Aktives Zuhören

Preliminary meeting

We define your goals and expectations in relation to the client listening.

Online Course

You will receive access to the listening2start online course complemented by an individual follow-up.

Client Listening Plan

Together we will create a client listening plan based on your business goals and strategy.

Data management

You will receive a recommendation for data management and data analysis systems in order to get the most out of the client listenings.

Documentation

You will receive support and advice in creating talking points and guidelines as well as communication materials. 

Ad hoc advice

If requested, I will accompany you to the first five client listenings * or offer you ad hoc advice for a further 12 weeks as and when required.

All client listening interviews conducted by me will be recorded.